Welcome to Chamber Marketplace

The Ultimate Way to Shop Local

1. Shop local businesses

We’ve built an online shopping resource of hundreds of products and services you can source right here in Nanaimo. Show your support by shopping locally.

2. Fill your cart and checkout

Shop as you would any online store. Find the product and store you were looking for or shop around all of the Chamber Marketplace.

3. Get your products

To protect customers and staff, each business will offer in-store pickup, curb-side pickup and/or delivery. Details on their profiles.

 

FAQs

How do I log into my account?

Click on the person icon in the top right corner of the main menu to register or login.

What is Doorstep Delivery?

The products you order will be delivered to the address you submitted. A driver will drop your package and door knock and send a text message/voice check-in. There is no physical contact in these transactions.

What is Curb-side Pickup?

Curb-side Pickup means the product will need to be picked up by you at the business address. Once the order is ready for pick up, you will receive an email with time and options on being met at the curb or entering the store for pickup. There is minimal physical contact with appropriate distancing.

What is the refund policy?

Each shop has their own policy for refunds and returns. Please read each store’s policies before making a purchase. The policy information for all sellers can be found on each shop profile page. To get to the profile page click “Shop by Store” in the main navigation and then scroll down to find the shop and view their policy.

How much does delivery cost?

Check each store’s individual profiles. If there are fees, it will be outlined there.

When will my order be ready for pick up?

If you placed an order and haven’t received an email or text for pick up within 4 days, contact the seller directly.

The contact information for all sellers can be found on each shop profile page. To get to the profile page click “Shop by Store” in the main navigation and then scroll down to find the shop where you ordered.

How do I contact a seller to adjust my order?

The contact information for all sellers can be found on each shop profile page.

I received an email that my order was delivered but I didn’t receive my order.

We’re sorry to hear this. Please reach out to the seller directly to find out what happened. The stores who deliver will make every attempt to ensure you know they have just dropped off